FAQs
Questions worth asking.
The ones people skip — therapy limits, privacy, crisis, and why soft-live exists.
Is this therapy — or will it replace my counsellor?
No. soft-live is an AI counselling companion beside care: a structured ~45-minute text→audio practice. It does not diagnose, treat, or replace human counselling or clinical care.
How is this different from ChatGPT or a generic chatbot?
Built as AI-assisted clinical support — psychiatry-informed knowledge, evidence-informed limits, and a full practice session — not an open-ended chat wrapper.
When should I use soft-live instead of waiting for a human?
For earlier, lower-stigma support; between sparse or costly sessions; or after care when subtle mood shifts are easy to miss. Prefer human help for clinical decisions — and crisis lines if you are in danger.
What happens to what I type?
TLS in transit; LLM/TTS providers process content to serve replies (not end-to-end encryption). By default we do not use your content to train third-party foundation models. An account keeps history so you can continue. See Privacy Policy.
What if I am in crisis during a session?
CalmStep.AI is not crisis care. Clear suicidal intent surfaces Hong Kong resources (Samaritans, HA, 999). If you are in danger, call 999 now.
Do I pay — and do I need an account?
soft-live is free to start; an account is required to continue conversations. Organisation programmes are Upcoming. Donations are welcome and never required.
Which languages can I listen in?
粵語 (default), 普通话, and English. Interrupt voice anytime by typing.
Why talk to organisations if soft-live is already live?
soft-live is the proof of concept. Partners want earlier coverage beside waitlists, between sessions, and workplace access — then a broader product lineup. Book a demo.
Still unsure? Read safety guidance, create a soft-live account, or browse resources.