Safety & efficacy
Clear limits. Measurable care for honesty.
CalmStep.AI is an AI-assisted support tool. We design for safer starts and clearer handoffs — not for crisis care, diagnosis, or replacing clinicians.
If you need help now
Hong Kong
- Samaritans Hong Kong: 2896 0000
- Hospital Authority psychiatric hotline: 2466 7350
- Emergency: 999
Greater China
- Seek local hospital / community mental-health services for urgent need
- Local emergency services as applicable in your region
What CalmStep.AI is
- soft-live — ~45-minute text→audio session, professionally developed
- AI-assisted support grounded in psychiatry and professional therapy knowledge
- Science-backed approach with Fish voice in 粵語 (default), 普通话, and English
- Account required for conversation continuity
- Crisis-language detection that surfaces local help resources
What CalmStep.AI is not
- Not therapy, counselling, or a licensed clinic
- Not a diagnosis, prescription, or medical-advice service
- Not designed for active suicidal crisis, abuse emergencies, or medical emergencies
- Not a substitute for psychiatrists, psychologists, or emergency services
Efficacy — how we talk about quality
Soft-live quality work focuses on knowledge-domain grounding (HK-relevant, safe replies) and Fish TTS listen quality. We do not publish invented peer-review counts, “X% recovery,” or fake outcome dashboards. When we have measured results from pilots, they will appear under Case studies with clear methods.
Eligibility
You must be at least 18 to use CalmStep.AI. Soft-live currently focuses on adults in Hong Kong. Organisation programmes for healthcare and workplaces (including Greater China partners) are labelled Upcoming until packaging is ready.